Legal

Privacy Policy

Last updated: August 2026

1. Overview

This Privacy Policy explains how AddressShield ("we", "us", "our") collects, uses, discloses, and safeguards information when you use our address validation platform, dashboard, and related services (the "Service").

2. Information We Collect

  • Account information — name, email, company details, and login credentials you provide during registration.
  • Address data — customer names, phone numbers, and shipping addresses you upload or sync (e.g. via CSV upload or Shopify) for verification.
  • Usage data — pages visited, actions taken in the dashboard, and API usage, collected for security and product improvement.
  • Integration data — order and store data received from connected platforms such as Shopify, limited to what is required to verify and process addresses.

3. How We Use Information

We use collected information to operate and improve the Service, including: validating and standardizing addresses, detecting duplicate or fraudulent orders, powering the WhatsApp address-rescue workflow, providing customer support, and maintaining account security.

4. Data Sharing

We do not sell your data. We may share information with trusted third-party services strictly necessary to deliver the Service — for example, India Post data lookups, address-cleaning AI providers, Shopify's API, and WhatsApp messaging providers used for order-rescue notifications.

5. Data Retention

We retain account and address data for as long as your account remains active, or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Data Security

We apply industry-standard safeguards including encrypted password storage, role-based access controls, and session management to protect your account and address data from unauthorized access.

7. Your Rights

You may request access to, correction of, or deletion of your account data at any time by contacting our support team through the Contact page.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

9. Contact Us

Questions about this policy? Reach out via our Contact page.